Please use this form exclusively to report issues related to the VPN service of Heidelberg University.

Please complete the form carefully and in full. The more information we receive at the initial point of contact, the faster and more effectively we can assist you. All fields marked in red are mandatory.

For advanced troubleshooting, you may use the “Cisco Secure Client – DART” tool, which is installed by default with the Cisco Secure Client, to generate a DART bundle. This file enables us to provide more precise and efficient support. You may upload the generated DART bundle at the end of the form and attach it to your submission.

Please note that this form is intended exclusively for VPN connection issues related to Heidelberg University.
Requests concerning Wi-Fi, authentication, or other network-related problems will not be processed through this form or may experience significant delays, depending on the issue.

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