Please use this form to only report issues within the University of Heidelberg’s Wi-Fi network, especially witht the eduroam or uni-webaccess networks (SSIDs).

If you are experiencing difficulties with the eduroam SSID, please first delete the existing profile and then reinstall it according to our instructions.

Tickets for VPN, authentication, or other network problems will either not be processed or will be processed with a significant delay, depending on the circumstances.

Wenn Sie sich anmelden, werden Ihre Kontaktdaten überprüft und automatisch eingetragen.